Terms and Conditions

For the Terms and Conditions the Company (Perfectly Stated Cupcakes™ abbreviated as PSC) will be known as the Seller and the Customer (Person who is ordering Perfectly Stated Cupcakes™ products) will be known as the Buyer or Customer

Our Guarantee

Perfectly Stated Cupcakes™ will provide a professionally decorated dessert in a timely manner as specified in the invoice or contract.  We appreciate your business and grateful and honored that you have chosen us for your special celebration. We guarantee that the flavors, size, and general design elements will be met as outlined. If you are not satisfied with our product(s) please let us know at the time you receive your order. Once your order is accepted, refunds will not be considered. 

Allergy Disclaimer

Please be aware that all ingredients are processed on the same equipment (eggs, soy, wheat, coconut).  Although we have strict processes in place to prevent cross-contact there is still a slight risk of the presence of any allergen.

Design Variations

Although we make every attempt to provide an exact design and to match colors, custom cupcakes and cupcake bouquets, please note based on certain colors it may not be possible to match an exact shade of a color, but we will come as close as possible and make every effort the color is approved. The final product may be subject to slight variations in design and in color.  Also be aware the exposure to light can cause colors to change. We do not offer discounts or refunds if the exact shade of a color is not achieved or if a variation occurs due to lighting.  

Care and Handling

We are not responsible for any damage to our cupcakes and our cupcake bouquets after pick-up or after set-up is complete.  The client is responsible for providing an appropriate and secure table and environment for the cupcake(s).  Our cupcake bouquets and centerpieces are heavy and require a sturdy table, and optimal room temperature of 72 degrees or below.  Direct sunlight and heat may have an adverse effect on our icing(s) which may result in presentation of our products different from customer expectation.  If you or your representative elects to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves the possession of Perfectly Stated Cupcakes  

• In the case of fresh flower usage on our cupcakes, the responsibility of the flower safety and safe food practices will rest with the florist and not with Perfectly Stated Cupcakes™. The person placing this order should obtain a notice of plant safety, in question, from the florist.
• Perfectly Stated Cupcakes™ is not responsible for any damage to the cake caused by the placement of flowers by another party or other items on the cake.

Deposits, Payments, Cancellations

A deposit of 50% and a signed contract is required to consider this an order and contract for services to be rendered.  The remaining balance is due ten (10) business days prior to the delivery date. Any changes to this order must be made no later than ten (10) business days prior to delivery. Any changes requested after the signing of this contract cannot be guaranteed and may be subject to additional charges.

All deposits are non-refundable. There will be no credit given for orders cancelled inside of ten (10) business days. For cancellations with more than ten (10) business days’ notice, credit may be given for a future order, less the fair market value of items that cannot be re-used.  This offer is subject to the date being available.

If full payment is not received by the due date indicated on your invoice or contract, the order may be cancelled. If your order is cancelled due to no payment, your deposit will be non-refundable.

If an order is made outside of the (10) business days from the event a 100% deposit is required and non refundable due to cancellations.

Refund Policy

Perfectly Stated Cupcakes™ will not offer refunds or exchanges for custom products that meet our quality standards once a cake has been picked up/delivered and “Accepted” by Customer or another party designated by the buyer. Additionally, under no circumstances will Perfectly Stated Cupcakes™ provide a refund in excess of the cost of the order. All products are the responsibility of the customer once it leaves our possession. Refund requests due to decorating style, color shade or general decoration design will not be honored or considered. We only give refunds if the product does not meet the flavor, size, and general description detailed above.

Cake flavor and texture is subjective. Refunds requested due to flavor or texture after cake has been accepted and picked up will be at the sole discretion of Perfectly Stated Cupcakes™.  Perfectly Stated Cupcakes™ may consider a store credit if the product is brought back to us and the quality of the cake flavor or texture is determined not to meet our standards within 24 hours of your event. Please note, we do taste our cakes daily to insure the highest quality. Quality determination is solely at the discretion of Perfectly Stated Cupcakes™. Our cakes are baked from scratch with all natural ingredients, and need to be kept out at room temperature for at least an hour prior to serving. Keep in mind, variety in temperature and humidity may impact the flavor, overall design, or texture of the cake to some degree. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions. 

Delivery Terms

The delivery time will be confirmed five (5) business days before your event date. Cakes maybe setup 1-3 hours before your event. For outdoor events, we try to setup as close to the reception time as possible, which may limit design options. 

The Customer must disclose any adverse road hazards and/or obstacles that may hamper the delivery and quality of finished products.  In the case of an unavoidable occurrence, such as an act of God, a car accident, poor road conditions, or dropping of cake during delivery — Perfectly Stated Cupcakes™ cannot be held liable for more than the price of the cake described in this order. If the client or client representative is not available to receive the delivery. A re-delivery fee will be required at the time of receipt of goods and services. 

Photographs and Marketing

We respect the privacy of all our clients. We will not disclose the identity of clients (photographs of people, last names, event details, contract details) without permission. We do however, reserve the right to photograph baked goods and use those photos on our website, social media, or marketing materials. We also reserve the right to use any photographs for display or promotion without compensation to you.

Governing Law and Waiver of Jury Trial

This Agreement shall be subject to and governed by the laws of the State of New Jersey irrespective of the choice of law rules in the state of execution of the Agreement.  The parties hereto acknowledge and agree that, any legal action brought pursuant to this Agreement shall only be of proper venue exclusively within the courts of the State of New Jersey. Any litigation relating to this Agreement, brought by Client shall be commenced and maintained only in a federal or Virginia state court located nearest to Company’s principal office; The Client consents to personal jurisdiction and venue in any such court. EACH PARTY, TO THE FULLEST EXTENT PERMITTED BY LAW, HEREBY IRREVOCABLY WAIVES ALL RIGHT TO TRIAL BY JURY AS TO ANY ISSUE RELATING HERETO IN ANY ACTION, PROCEEDING OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT OR ANY OTHER MATTERS INVOLVING THE PARTIES HERETO. If Company is the prevailing party, it shall be entitled to recover from the Customer the reasonable costs and expenses incurred in connection with any mediation, suit or other action brought pursuant to this Agreement, including, without limitation, reasonable attorney’s fees.

Resolution of Disputes.

All claims, disputes, and other matters in question arising out of or relating to this Agreement, or the breach of this Agreement (in any event, a “Dispute”) shall first be submitted to non-binding mediation in accordance with the Commercial Arbitration Rules and Mediation Procedures of the American Arbitration Association. Unless agreed upon by the parties, the mediator shall be selected by the Alternative Dispute Resolution Section of the Fairfax County Bar Association. The mediator may offer such guidance as the mediator deems appropriate to facilitate the resolution of the Dispute.